Policies & Shipping

Shipping on Internet Orders

If you are from outside the Continental U.S., please do not place your order on-line. The shipping charges applied are only for Continental United States. If you are ordering from anywhere else there will be additional shipping charges. Please call, email or fax your order if you are from ouside of the Continantal U.S. You will be notified of the additional amount for shipping and when the order is ready to ship, the rest of the shipping cost will be charged to the credit card originally used. If you have any questions or concerns, please call 1-800-537-2575.

Terms

We have made every effort to maintain current pricing and will continue to do so as long as possible, however effective January, 2014, we will no longer offer free shipping on prepaid orders. Shipping/handling charges are subject to change.

A minimum deposit of 50% must be sent with order on all custom tailored items. Visa, MasterCard, Discover or checks are accepted. When the order is ready to ship, you will be called with the balance due plus shipping costs. The total due can be placed on a credit card at that time or the order can be sent COD (shipping companies automatically place a COD fee of $12.50 per box, plus shipping charges) and can be paid for with a certified check or money order. Judicial orders there is a $14.00 shipping charge on each robe ordered. In stock items ordered on-line are prepaid with a credit card which include shipping charges. Minimum order of $25 before shipping if using a credit card or minimum order of $10 before shipping if mailing a check or money order.

Ohio residents must submit tax exemption certificate with order if sales are tax exempt. Please fax or mail the order with tax exemption certificate.

No changes, cancellations or refunds will be made after the order has been cut.

Credit Cards

To all our customers, we are in PCI compliance, all credit card information is protected. 

Delivery

Orders requiring custom-tailoring normally require 4-6 weeks for production. Approximate delivery schedules are available at time of quotation. Order acknowledgements show approximate date order is scheduled to be shipped. See shipping chart for delivery time. Thomas Creative Apparel is not responsible loss or delays by the carrier (UPS, FedEx, USPS, etc). Shipping/handling and rush fees are non-refundable.

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Customers are responsible for checking accuracy of order acknowledgement. Customer must notify company immediately of errors or changes.

Returns

Company authorization is required for returns. Company errors will be corrected promptly at no charge. Customer will be charged for alterations for which the company is not responsible. The company assumes no liability for damaged merchandise if not reported within 5 days after delivery.